1. Introduction
At X-Unity, all of our products are digital and delivered electronically. This Shipping & Delivery Policy outlines how and when you will receive your digital purchases. Please review this policy carefully to understand our delivery process.
2. Digital Product Delivery
Since we only sell digital products, there are no physical items to be shipped. All purchased products will be delivered electronically via email or through other digital means.
3. Delivery Timeframe
Once your payment has been confirmed, we will deliver the digital product to you within 1 to 24 hours. Delivery times may vary slightly depending on payment processing, but we strive to provide immediate access to your purchased product.
4. Delivery Methods
Your purchased digital product will be delivered in one of the following ways:
- Email: A download link or access details will be sent to the email address provided during checkout.
- WhatsApp: If applicable, you can also choose to receive your product via our WhatsApp Business account. We will send the product details to the phone number you provide during the checkout process.
5. Order Confirmation
You will receive a confirmation email or WhatsApp message upon completion of your purchase. This email will include:
- Your order number
- A description of the product(s) you purchased
- The delivery method (email or WhatsApp)
- Estimated delivery time (usually immediate or within 24 hours)
If you do not receive an order confirmation within a few minutes of your purchase, please check your spam folder. If it's not there, please contact us at contact@xunity.shop or on WhatsApp.
6. Issues with Delivery
If you do not receive your digital product within the expected timeframe, please contact us at contact@xunity.shop or via our WhatsApp Business number at +212 6 4194-4663. We will resolve the issue promptly to ensure you receive your purchase.
7. No Shipping Charges
Since all products are delivered electronically, there are no shipping charges associated with your purchases. You will only be charged for the price of the digital product itself, as listed on our website.
8. Refund and Return Policy
Due to the nature of digital products, all sales are final, and we do not offer refunds once the product has been delivered. Please review our Refund Policy for more details.
9. Contact Information
For any questions or concerns regarding the delivery of your digital products, please feel free to contact us:
- Email: contact@xunity.shop
- Phone: +212 6 4194-4663
- WhatsApp: Click here to reach us on WhatsApp